Is my credit card and personal information safe?
Yes, of course. We use SSL encryption to keep your personal information safe. We store only the most basic information, used for order retreival and customer service. Also, your credit card information is not stored, for safety.
Where can I find my receipt?
Your receipt is sent via e-mail (from firstname.lastname@example.org) to the e-mail address you specified (and verified!) during checkout. This receipt contains your link to a private page with a list of your purchased downloads.
If the e-mail has not reached your inbox within 30 minutes of completing your purchase, please take the following steps:
1) Check your spam folder for an e-mail with the subject "Your stockHDvideo.com purchase receipt" and add "email@example.com" to your address book/whitelist.
2) Contact us at: firstname.lastname@example.org
I'm having download problems. What should I do?
We apologize if this is the case. Please contact us at email@example.com.
Why is your content so inexpensive?
We just can't justify charging what other places do! We try to keep our operating costs low and pass on the savings to you. It is that simple.
How can I use content purchased at stockHDvideo.com? Is any of it Royalty Free?
Use it for almost anything you want! Personal use, broadcast (TV), film, web, CD/DVD--whatever! However, our license does not allow you to re-distribute or re-sale content purchased or downloaded from our site.
You didn't answer my question!
Well, if you send us an e-mail, we'll do our best to answer within 24 hours.